#THEATRE TICKET CREATOR HOW TO#

The first step is to set up the SharePoint list that will eventually become the ticketing system repository (or database, if you will).Correcting issues for this project won't be the end of the world but it's best to have a clear idea of which fields to include in this workflow ahead of time. As with any project, ensure that all requirements have been gathered well in advance to building.Got everything in line!? Great! Let's get started.

A stable SharePoint site accessible to at least the IT Help Desk of your organization-if not just everyone, depending on content sensitivity and compliance regulations.

Access to Microsoft Flow, Forms, and Edit permissions to the underlying SharePoint list.

A service account dedicated to Forms and Flow connections (I'll likely blog about how important this is in the future).

Here's a list of things you will need before getting started:

#THEATRE TICKET CREATOR HOW TO#

Limitations aside, and if I still have your attention, let's get in to how to actually build this system. If Jessica speaks with the end-user and learns new information about the request in the ticketing system, the only way she can include it in a ticket is by appending it to the original description

There is no clean way to track updates and progress on a ticket.

Reporting and auditing functions only touch user input in Microsoft Forms tracking metrics and turnaround times is not easily achievable with this system.

There is no way to reopen a ticket that was erroneously closed (at least not in the boundaries of my imagination-please comment if you have any ideas!).

Filtering and personalized view capabilities to provide each Help Desk/IT employee an optimal, intuitive experience that aligns with their working styleД«efore I get into how to create a simple ticketing system using SharePoint Online and O365, I'd like to first point out some of the limitations of using this system:.

The ability to set follow-up dates and times.

Minor reporting capabilities using Microsoft Forms.

The ability to easily contact the submitter for follow-up and create personalized dashboards using SharePoint Online list views.

Email notifications to both the submitter and the Help Desk for various stages of a ticket's life cycle.

While I fully understood from the start that OOTB functionality in SharePoint wouldn't provide the best means for accomplishing this task, I was pleased to discover that it is surprisingly capable of offering the core requirements of a ticketing system including the following functions: Place Olvera Street (Los Angeles, Calif.I was recently tasked with creating a simple help desk ticketing system in SharePoint Online and Office 365 for a client.

Subject Puppet theaters-California-Los Angeles Responsibility for any use rests exclusively with the user.Дescription One complimentary pass for a performance of the Demi Tasse Revue at the Walton and O'Rourke's Puppet Theatre on Olvera Street, Los Angeles Works not in the public domain cannot be commercially exploited without permission of the copyright owner. Transmission or reproduction of materials protected by copyright beyond that allowed by fair use requires the written permission of copyright owners. In addition, the reproduction of some materials may be restricted by terms of University of California gift or purchase agreements, donor restrictions, privacy and publicity rights, licensing and trademarks. Some materials in these collections may be protected by the U.S. Young Research LibraryД¬ollection California ephemera collectionД¬opyright status unknown. Young Research Library, 405 Hilgard Ave, Box 951575, Los Angeles, CA 90095-1575 Publication Information Dept of Special Collections/UCLA Library, A1713 Charles E. Title Walton and O'Rourke's Puppet Theatre ticket Creator Walton and O'Rourke's Puppet Theatre, ProducerД¬ontributor Walton and O'Rourke's Puppet Theatre, Producer

Theatre ticket creator